Our Policy
We only ask for and store the minimal personal information we need in order to provide an excellent service. This includes your email address, name, and location.
We take your privacy and security very seriously. We will never pass any of your details on to third parties for any purpose, except when we are required to by law enforcement agencies.
HostLama does not store credit card information. We use third-party payment processors who provide us with a token. If you remove a card from your account, we remove the card from the third-party provider and destroy any records of the token.
On rare occasions, it is necessary to send out strictly service-related announcements. We may also notify you of special offers and updates to our services in our newsletter, and send greetings on special occasions. You can adjust your communication preferences in the My Profile section of your hostlama.com/clientarea.
We use cookies on our websites to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze, and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services.
This website contains links to external sites. Please be aware that we are not responsible for the content of external sites.
If you have any further questions or concerns, please contact us.
Money-Back Policy
The cancellation request is submitted in the first 30 days after a Shared Web Hosting product or service becomes active.
The cancellation request is not eligible for a full refund when:
- Longer Prepaid term than 1 month
- no money back
- Domain registration
- Discount Plans
- Reseller Hosting Plans
- The Clients used promo code
- Without Vaild Reason
Cancellations and Refunds
The act of discontinuing a Service or a Product provided by Hostlama is defined as an act of Cancellation. The customer agrees that a Cancellation request can be submitted anytime upon submitting the request via the Client Dashboard or by opening a ticket in our Billing Department.
During the process of canceling a Product or a Service, Hostlama will attempt to resolve the reason for the Cancellation request if such is provided and act in the best interest of the client. In case the Product or Service is no longer suitable for the customer, Hostlama will act in compliance with our Terms of Service policy.
General Terms of Service
The following Terms of Services, together with any Additional Terms and Policies (collectively “ToS”, ”Terms”, “Agreement”), form the entire legal agreement between you and Hostlama in relation to your use of our website (https://hostlama.com, all its subdomains, additional top-level domains, and mobile apps) and any products, services, and information provided by Hostlama.
Prior to purchasing a service from us, you need to ensure and declare that you have read, understood, and agreed to our Terms of Service (Terms of Use) by checking the corresponding required checkbox. The following list contains our Additional Terms and Policies attached and considered collectively with this General Terms of Service agreement:
- Service Agreement
- website Terms Of use
- Resources Ultization Agreement
- Third Party services
- Extra services Term of services
- Domain Registration term of service
- Copyright and CDMA Terms
- cancellation and Refunds
- Promotions
- Cookie Policy
- parvicy policy
Prohibited Clients (Countries, Regions, Entities, and Individuals)
Service purchases, client account creation, support service, affiliate service, chat services are not provided to prohibited clients. Such clients are defined as an entity related to some countries, regions, or individuals that are prohibited by certain governments and their trade, law, or economic sanctions.
Unless otherwise provided with explicit written permission, Hostlama also does not register and prohibits the use of any of our services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any Sanctioned Country/Region.
Renewal Policy
- Domain (.com) will be free in Hosting Renewal
- Domain (.com) will be free in Hosting Renewal
- 2600 PKR server maintenance will be charged at renewal
- If you are purchasing any other domain renew charges will be different
Service Level Agreement
The following Service Level Agreement (also called ToS or simply Agreement) apply to all services provided by Hostlama to customers (clients, users). With the purchase of every Web Hosting or Additional service offered by Hostlama, you specifically agree to these Terms of Service.
Account Eligibility
All services provided by Hostlama are intended for users over eighteen (18) years old. By purchasing a service from us, you declare you are eighteen (18) years old or older; otherwise, it is considered unauthorized use and is a violation of our Terms.
If our services are used on behalf of another party, you represent and warrant that you have the authorization to bind the party to our TOS. If we determine that you do not have the legal authority to represent the party, you will be held liable according to our TOS.
You agree and warrant you will provide accurate, current, and complete information (including name (company name), address, phone number, email address, and billing information) required on the order form during the service purchase.
Acceptable Use Policy
Your personal information collected during the registration process will be used for your account creation and will be considered as ownership details for all services under the account. You agree and authorize us to use and provide your personal information to third parties to ensure compliance and validate your billing information in order to finalize your order.
All orders submitted at Hostlama are subject to Security Scans. If an order triggers any of our security rules, it will be manually reviewed by our Order Verification team. The invoice will be canceled, and no payment will be applied. In such a case, you will be notified by email, and we may ask for additional information in order to activate the requested service. We are not obligated to provide service nor additional information for the reason of failure to pass our verification process.
After successful payment, the service subject of your order is considered active. Hostlama provides instant account activation for services promoted as such. Services, such as, but not limited to, Virtual Private Servers and Dedicated Servers, that require manual interaction and/or custom setup will be handled in a timely manner. Service is considered available only after you receive written confirmation sent from Hostlama.
